1.Dispatch & Delivery

1.1 On receipt of payment for an Order, delivery of the relevant products will be made to you at the address stated by you in the Order.

1.2 Acknowledge and accept that we are reliant on supply chains (including third party printers) in fulfilling Orders. In the event that an Order is placed which cannot immediately be fulfilled as a result of reliance on third party suppliers, we will inform you as soon as practicable and delivery may be delayed until such time as stock is available.

1.3 We currently aim to dispatch products within 5 working days of receiving the Order.

Dispatch date will be confirmed on receipt of full payment. Special methods of carriage and insurance can be arranged at extra cost.

1.4 In the UK depending on the size of the Order, certain orders will be delivered using Royal Mail or a courier service, where you will be supplied with tracking number and information on both accounts. Please allow 3-5 working days for your Order to arrive.

1.5 IMPORTANT - CUSTOMS & DUTY. Please note that depending on your location some shipments may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your Order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them before they will release your shipment.

1.6 IMPORTANT - For a better understanding of the freight, follow the link to visualise the related chart.

Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.

2. Returns Policy

2.1 We're confident that you'll be happy with the quality of your purchase but in the event that you're not, we'll always do our best to resolve any problems. Please do get in touch by emailing info@patrickastwood.com if you have any concerns, and we'll do our best to help.

N.B. Wallpaper orders placed using our "Print to Order" service are bespoke orders and therefore non-refundable. We strongly advise ordering a sample to check you are happy with the product before ordering. Samples cannot be returned unless they are faulty.

In the event that any products Ordered by you are lost or damaged in transit, please contact us immediately via email at info@patrickastwood.com.

2.2 In the event that any products delivered to you pursuant to your Order are damaged or of a quality or specification which is reasonably less than that represented on the Website or requested in the Order, please contact us within 24 hours of receipt. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned merchandise are at the customers expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part.